Privacy Policy

PRIVACY POLICY

Collection & Use of Personal Information

We collect customers' personal information (full name, address, phone number, email, date of birth, gender) for the following purposes:

• Order fulfillment and service provision.
• Customer support and order processing.
• Providing product updates and promotional offers (you may unsubscribe at any time).

Information Updates & Security

• Customers can update their information via their personal accounts or by contacting Customer Service.
• We implement strict security measures, restrict access, and delete data when no longer needed.

Disclosure of Personal Information

Customer information will not be shared with third parties, except in the following cases:

• Shipping partners for order delivery.
• Legal requirements or to protect the legal rights of customers, the company, or related partners.

Policy Changes

This policy may be updated at any time and will be published on our website.

For inquiries or complaints, please contact us at:

CONTACT INFORMATION

📞 Hotline: +84 (028) 3754 2607
📍 Address: 1074/3, Provincial Road 10, Tan Tao Ward, Binh Tan District, Ho Chi Minh City, Vietnam.
📧 Email: customer.service@lotusfirma.com

🌐 Website: https://lotusfirma.com/